Privacy Policy

Introduction

jw388 is committed to protecting the privacy and personal data of every user who accesses our online casino, sports betting, and gaming services. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the choices you have regarding your personal data. By using the jw388 platform — whether for cricket betting, live casino, slots, or any other service — you acknowledge that you have read and understood the practices described in this document.

This policy applies to all users based in Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We encourage you to review this document periodically as it may be updated to reflect changes in our practices or applicable law.

Information We Collect

When you register for and use jw388, we may collect the following categories of personal information:

• Identity Data: full name, date of birth, national ID or passport number (required for KYC verification).
• Contact Data: email address, mobile phone number, and residential address (city, district, Bangladesh).
• Financial Data: deposit and withdrawal transaction records, payment method references (bKash, Nagad, Rocket, Upay, bank account references — but never full card numbers or PINs).
• Technical Data: IP address, browser type and version, device type, operating system, session timestamps, and gameplay logs.
• Usage Data: pages visited, games played, bets placed, time spent on site, click-stream data, and preferences saved.

We collect information through account registration forms, KYC submission processes, payment gateway integrations, cookies, and direct communications such as customer support exchanges. We do not collect sensitive personal data beyond what is strictly necessary for account operation and legal compliance.

How We Use Your Information

jw388 uses the information we collect solely for legitimate purposes connected to the safe and efficient operation of our platform. The table below outlines our primary uses:

Disclosure of Your Information

jw388 does not sell, trade, or rent your personal information to any outside party. We may share your data only in the following limited and controlled circumstances:

• Service Providers: trusted third-party processors (e.g., payment gateway partners such as bKash and Nagad integrators, IT infrastructure providers) who are contractually bound to protect your data and use it only for the services we instruct.
• Legal Authorities: regulatory bodies, law-enforcement agencies, or courts when we are legally obligated to do so — for example, to comply with AML investigation requests or court orders.
• Business Transfers: in the unlikely event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.
• Fraud Prevention: sharing data with anti-fraud networks or security vendors where we have a legitimate interest in protecting users and preventing financial crime.

Payment Data & Financial Security

All financial transactions on jw388 — including deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — are processed through encrypted channels. We store only the minimum transaction metadata required for record-keeping, dispute resolution, and AML compliance.

jw388 does not store full mobile wallet credentials, full bank account numbers, or card CVVs. Payment tokenisation is used wherever technically feasible so that sensitive financial identifiers are never stored in plain text on our servers.

Cookies and Tracking Technologies

jw388 uses cookies and similar technologies (such as local storage and session tokens) to maintain your login session, remember your preferences, deliver a personalised experience, and analyse how our platform is used. Cookies do not contain personally identifiable financial information and cannot execute any code or transmit viruses.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of the jw388 platform — for instance, you may not be able to remain logged in across sessions. We do not use cookies to track your activity on third-party websites or to serve you advertising outside of jw388.

Data Retention

We retain your personal information for as long as your account remains active or as long as is necessary to fulfil the purposes outlined in this Privacy Policy. Financial transaction records and KYC documents are retained for a minimum of five years following account closure, in accordance with anti-money-laundering compliance obligations that apply to online gambling platforms operating within or serving users in Bangladesh.

Once the retention period has expired and there is no legal or legitimate business reason to retain your data further, we will securely delete or anonymise it so that it can no longer be associated with you.

Your Rights as a User

jw388 respects your rights in relation to your personal data. Subject to applicable legal requirements, you are entitled to exercise the following rights at any time:

• Right of Access: request a copy of the personal data we hold about you.
• Right of Rectification: ask us to correct any inaccurate or incomplete personal data we hold.
• Right of Erasure: request deletion of your personal data where we no longer have a lawful basis for processing it.
• Right to Restrict Processing: ask us to limit how we use your data while you contest its accuracy or object to its use.
• Right to Object: object to our processing of your data for direct marketing or profiling purposes.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe and in any case within 30 days. We may need to verify your identity before processing your request.

Children's Privacy

jw388 is strictly an adult-only platform. Our services are exclusively available to individuals who are 21 years of age or older. We do not knowingly collect, store, or process the personal data of anyone under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to use appropriate parental controls to prevent minors from accessing online gambling sites.

Security Measures

jw388 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls and role-based permissions for internal staff, regular security audits and vulnerability assessments, and secure password hashing for account credentials.

While we take every reasonable precaution to safeguard your data, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users promptly and take all necessary remedial actions.

Third-Party Links

The jw388 platform may contain links to third-party services such as payment processors or game providers. These external services operate under their own privacy policies, and jw388 is not responsible for the privacy practices or content of those services. We encourage you to review the privacy policy of any third-party service you interact with through our platform.

Changes to This Privacy Policy

jw388 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of jw388 after any changes to this policy constitutes your acceptance of those changes.

We recommend bookmarking this page and checking it periodically so you are always aware of how your data is being handled. If you disagree with any material change to this policy, you should discontinue use of jw388 and contact our support team to request account closure.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jw388 handles your personal data, please do not hesitate to reach out to our support team. We are available 24/7 and committed to addressing your privacy concerns promptly and professionally.

Email us at: [email protected]